My Experience
10+ Years’ Success in Creating Operational Efficiencies Through Business Developement & Customer Lifecycle Management.
N A T H A L I A R E S E N D E
Analytical and dynamic leader with experience in Call Centers and sales support for mature corporations and start-up businesses. Data-driven professional skilled in translating customer and company needs into plans and actions that get unprecedented results. At ease with large account management and customer relationship building,
as well as increasing engagement within established accounts and mature territories. Passionate in the ability to deliver tactical solutions for success by identifying new areas for continuous improvement and revenue generation. Fluent in Spanish, Portuguese, Papiamento, and English.
Work Experience
Entertainment Benefits Group
Senior Operations Manager
Conduct onboarding and management of Call Center while guiding a team of managers and agents within five departments.
2019
Entertainment Benefits Group
Customer Care Manager
Supervise and managed the customer service team, trained the staff members to provide the highest standards of customer service and ensuring that all company policies are followed.
Staples
Business Development Sales Manager
Planned and managed business plans and the marketing strategies for over 900 business accounts with oversight of daily operations to ensure optimal performance, and growth.
2017
Florida HomeOwners Association
Extra Space
Reservations & Marketing Manager
Led the Reservations and Marketing Department, partnerted with Tour Groups to gain more bookings. Re-designed company website.
2016
Booking.com
Extra Space
Bilingual Customer Service Executive
Supported senior management by acting as the conduit between sales and operations. Facilitated training and development for new-hire labs on the on-the-job training program.
2016
I’ve Worked With
Education
Universidad Inter-Americana
MBA
Business Management &
e-Commerce
2012
Universidad Inter-Americana
Bachelor of Business Administration
Entrepreneurial Development & Management
2010