Senior Manager Of Operations
Nathalia Resende
10+ Years’ Success in Creating Operational Efficiencies Through Business Development & Customer Lifecycle Management.
My Experience
10+ Years’s Success in Creating Operational Efficiencies Through Business Development & Customer Lifecycle Management.
Analytical and dynamic leader with experience in Call Centers and sales support for mature corporations and start-up businesses. Data-driven professional skilled in translating customer and company needs into plans and actions that get unprecedented results. At ease with large account management and customer relationship building, as well as increasing engagement within established accounts and mature territories.
Entertainment Benefits Group
Senior Operations Manager
Present
Entertainment Benefits Group
Customer Care Manager
2018
Staples
Business Development Sales Manager
2017
Florida HomeOwners Association
Reservations & Marketing Manager
2016
Optimizing Businesses of Every Kind, Every Size. Are You Next?
my Skills
Passionate in the ability to deliver tactical solutions for success by identifying new areas for continuous improvement and revenue generation. Fluent in Spanish, Portuguese, Papiamento, and English.
- Marketing Strategy
- Business Development
- Business COnsulting
Marketing
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HTML
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Hootsuite
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Illustrator
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MailChimp
- Photoshop
- Website Design
- Marketing Branding
- Adobe CS & InDesign
- Mobile & Social Marketing
- Proficiency Video Production
Business Development
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ADP
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MS Office Suite
- Call Center Technology
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Salesforce
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Key Performance Indicators (KPIs)
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Five9
- Brightpattern
- PeopleSoft
Consulting
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Cost and trend analysis
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Content Development
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Education
Universidad Inter-Americana
Bachelor of Business Administration
Entrepreneurial Development & Management
2010
Universidad Inter-Americana
MBA
Business Management & e-Commerce
2012
I’ve Worked With
2017 – Present
The NR Services
Founder
- The State of Florida, Public Notary
- Certified Proffesional Translation
Portuguguese | English | Spanish - USA Immigration Consultant
- Business Consultatant
2019 – Present
God’s Precious Rock
Founder
- Blog and Social Media Space created to empower and encourage women to see themselves true God’s eye to reach their best version.
